Na Christa Bemis, Umuyobozi wa Serivise Yumwuga, Documoto
Umugabane mushya winjiza ibicuruzwa urashobora kugabanuka kubabikora, ariko serivisi zanyuma zishobora gufasha ubucuruzi gukemura ibibazo byubukungu. Nk’uko Deloitte Insights ibivuga, abayikora baraguka muri serivisi zanyuma kuko zitanga amafaranga menshi kandi zitezimbere uburambe bwabakiriya. Ku isi hose, Deloitte agaragaza ko “ubucuruzi bwa nyuma bwikubye inshuro 2,5 amafaranga yo kugurisha ibikoresho bishya.” Ibi bituma serivisi zanyuma zikoreshwa muburyo bwizewe mubibazo byubukungu no kuzamuka kwiterambere.
Ubusanzwe, abayikora babonaga ari abatanga ibikoresho, ntabwo batanga serivise, bagasiga serivise nyuma yinyuma. Ubu bwoko bwubucuruzi bwubucuruzi nuburyo bumwe. Hamwe nisoko rihora rihindagurika kumasoko, abayikora benshi bamenye ko ubucuruzi bwubucuruzi butagikora kandi bagashaka uburyo bwo kunoza umubano wabo nabakiriya babo.
Twifashishije Deloitte, abakiriya ba Documoto imikorere myiza, hamwe nubuhanga bwa AEM, twabonye ko ababikora bashobora guhagarika ubucuruzi bwabo no kwitegura iterambere ryigihe kizaza bunguka amafaranga yinjira kandi bagashyira imbere kubaka umubano muburyo bukurikira bwerekanwe aha hepfo:
1. SHINGIRA IBIKORWA BYANYU
Deloitte yerekanye ko uruganda rukomeye rwinjiza rutangiye guhinduka, kandi ni hamwe namasezerano yo murwego rwa serivisi (SLAs). Abakora ibicuruzwa byemeza ibicuruzwa igihe ntarengwa mbere yuko bitangwa kugirango batange igitekerezo gikomeye kubaguzi b'ibikoresho. Kandi abo baguzi bazishimira cyane kwishyura igiciro kugirango babone. Ababikora bagomba gutekereza gukoresha ayo mahirwe kugirango bagabanye ubushobozi bwa serivisi zabo nyuma yihuse.
2. SHAKA UKURIKIRA NINYANDIKO YANYU
Nk’uko ingingo ya Forbes iherutse kubivuga, “abayikora batanga amakuru menshi kurusha izindi nzego zose z’ubukungu bw’isi ku buryo buhoraho.” Ibikoresho byinyandiko bitanga amakuru menshi ashobora gusubirwamo kugirango ashyigikire cyangwa agurishe abakiriya bakora. Gutanga uburyo bwa digitale yaya makuru ni ingamba zirimo gukurura vuba nababikora kugirango bashobore gufasha neza kandi neza abakiriya mugutezimbere imashini.
3. SHYIRA MU BIKORWA BY'UBUCURUZI BIKORESHEJWE NA SERVISI
Kuguma uhujwe nabakiriya bitanga ubufasha buhoraho hamwe nubucuruzi bukomeza. Abakora ibikoresho barashobora kunguka inyungu zo guhatanira guhindura uburyo bwo kwikorera 24/7 abakiriya bashobora kwifashisha kuvugurura ibicuruzwa, amakuru ya tekiniki, nibiciro. Ibi bizakemura icyarimwe ibyo umukiriya akeneye kandi arekure abakozi kugirango bakore izindi serivisi zongerewe agaciro.
Serivise ya nyuma itanga abakora ibikoresho ubushobozi bwo gufasha abakiriya muburyo butandukanye. Mu magambo ahinnye na David Windhager, umuyobozi mukuru wa VP ushinzwe serivisi z’abakiriya n’ibisubizo bya digitale mu itsinda rya Rosenbauer, Windhager yavuze akamaro ko ibigo kuba abatanga ibisubizo. Yavuze kandi ko “intego nyamukuru ari uguteza imbere umuryango wawe ku buryo ushobora kugurisha ibisubizo by'ibibazo by'abakiriya bawe.” Hamwe nibitekerezo, ababikora bakora ibi barashobora kubona abakiriya b'indahemuka no kongera amafaranga. Izi ngamba zemerera ababikora gukorana neza nabakiriya babo no koroshya igitutu cyo kugurisha ibikoresho bikavamo umubano wigihe kirekire. Urufunguzo rwo gukura kwa nyuma yibikorwa ni ugutanga serivisi zihoraho.
Igihe cyo kohereza: 16-06-21